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Hitachi Blu-Ray Camcorder — Frustration

Still no video to post to the site, sorry.

I have been getting to know the lovely folks at Hitachi customer support really well. Usually meeting new people can be a rewarding experience, but I am really getting worn down by this continued effort to resolve my problem.

The very helpful customer support at Hitachi gave me the part numbers for the missing items after I bought an open box camcorder DZ-BD7HA from Future Shop. I dutifully ordered the correct parts from The Parts Store.com and they were shipped to Point Roberts where I picked them up.

All the parts work wonderfully except one. The essential proprietary USB cable to extract the video from the hard-drive to my computer. The part number is correct and there is a USB 6 pin on one end, but the other end will not fit into the camera. A quick comparison between the analog out conversion cable, that came with the camera, and the USB cable shows that the proprietary end is not correct.

It is really frustrating because Hitachi claims that is the correct part number and the number is clearly labeled on the package — but it is the wrong part. I now have to send the wrong cables back to The PartsStore.com and order new ones from someone else. I hope that the mix-up was with the Parts Store and not some deep problem with Hitachi or another source will send me the same wrong cables. I will still have to pay the shipping and then send it back if it is wrong. One more call to Hitachi tomorrow to try to get the cable directly from them or get some assurance that the problem is fixed.

I really like the camera and the display resolution makes the video look very good. I really am very frustrated with the fact I can’t extract the video on to my computer. Let this be a warning to me not to try to save money with open box unless I am very sure I can make it work. I had no idea that a video camera would use a proprietary USB as all the music gear I have ever owned use the regular connectors.

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Update on proprietary cable

The excellent customer support at Hitachi has agreed to send me the correct cable at no charge!
Unfortunately, it is a back ordered part and the estimated time of arrival is the middle of March. I am waiting with hopes that this will indeed be the correct cable and I will be able to start using the camera.

As soon as I can download there will be video on the site!

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